Milk Tooth's Shipping Policy forms part of its Terms and Conditions.
SHIPPING WITHIN AUSTRALIA
Milk Tooth offers a flat shipping rate of $9.90 for orders weighing up to 500g and $11.90 for all other orders within Australia, and we ship for free within Australia for orders $220.00 and over.
To be eligible for free shipping, you must spend $220.00 or more in a single order. This offer does not include Express Post or international post. Our free shipping offer applies once per order only; orders cannot be split into multiples of $220.00 and sent separately.
Certain bulky items are excluded from our Flat-rate and free shipping offers and will instead attract a location-based bulky item shipping fee at or after checkout.
Our Express Post shipping rate is $11.90 Australia-wide for orders that weigh up to 500g or $15.90 Australia-wide for orders that weigh up to 1kg. Additional Express Post rates for heavier orders are available at checkout for certain locations and order weights, although these might exclude bulky orders. Please contact us if an Express Post rate does not appear for your order at checkout and you would like us to provide you with a quote.
We reserve the right to charge additional shipping beyond what is stated on this website and charged at checkout should your order be particularly large, bulky or heavy, and/or if you live in a rural, remote, or other location not routinely and/or directly serviced by our regular couriers. If this applies we will contact you as soon as possible and provide you with the additional costing options. You will then be provided the option to either (a) pay any additional shipping charges; or (b) cancel your order for a full refund of the purchase price and any shipping charges already paid, less any non-refundable transaction costs we have incurred.
Bulky orders often necessitate shipment via courier in order to secure the most competitive shipping rates. Our couriers cannot deliver to PO Boxes or Parcel Lockers. If we deem that your order requires shipment via courier and you have provided us with a PO Box or Parcel Locker address, we will contact you for an alternate address. We will unfortunately be unable to ship to your PO Box or Parcel Box address.
We will send you a shipping notification with tracking details when your order is fulfilled. It is your responsibility to ensure you are available to receive your delivery. If you miss your delivery and/or fail to collect it from the post office or courier depot as per Australia Post's or the courier's terms of service, your order might be returned to Milk Tooth as an unclaimed parcel. You will then be responsible for any further costs incurred by Milk Tooth for either the return shipping of your order to Milk Tooth and/or the reshipment of your order to you. If you decide to cancel your order after it has been returned to us as an unclaimed parcel, you will still be responsible for the original shipping cost, the return shipping cost, and Milk Tooth's change of mind restocking fee, all of which will be deducted from your refund.
SHIPPING OUTSIDE OF AUSTRALIA
International shipping costs are calculated at checkout and based upon the weight of the order. Please contact Milk Tooth if your country is not listed at checkout and we will happily generate a quote specifically for your order. Unfortunately, we are unable to ship to the U.S., Canada, or other North American countries due to insurance restrictions. We are unable to make exceptions to this policy.
All international orders will be sent with tracking and an estimated delivery timeframe of two to three weeks. International deliveries will be sent without insurance. You acknowledge and agree to this and agree Milk Tooth is not responsible for refunding or replacing items if an international order goes missing. You are welcome to contact Milk Tooth if you wish to pay extra for an express service and/or insurance, and we will investigate the options for you and provide you with a quote.
International customers are responsible for their own local duties and taxes.
SHIPPING TIMES
Milk Tooth makes every effort to ship orders as quickly as possible. Except for orders containing a pre-ordered item and special orders where longer time periods have been stated, we aim to dispatch orders from NSW within one business day of payment confirmation whenever possible, but please allow up to three business days for your order to be processed and packed, or seven business days if you purchase while we are running a sale or promotion. Milk Tooth observes NSW and national public holidays and does not dispatch orders on these dates or on Saturdays or Sundays.
Please allow between two to 10 business days from the date of dispatch for delivery within Australia, and in some cases up to 15 to 25 business days (for example, deliveries to Western Australia, the Northern Territory, and/or rural or remote locations). Please note deliveries are not usually made on Saturdays, Sundays or public holidays. Please note Milk Tooth cannot be held responsible for late or delayed deliveries or loss or damage relating to late or delayed deliveries.
Please allow a minimum of two to four weeks for international orders, and longer over holiday periods.
We endeavour to dispatch Express Post orders on the same business day or the business day following confirmation of payment. Australia Post's Express Post service aims for next day delivery after dispatch has occurred, however, this only applies to destinations within the Express Post network and is out of Milk Tooth's control, so we are unable to guarantee this turnaround time to our customers, particularly those customers based in rural or remote locations.
We ship pre-orders as soon as possible after receiving the stock at Milk Tooth; however, on rare occasions we may receive our stock later than we had estimated in the product listing. Such a situation is out of our control and we are unable to cancel or refund orders for change of mind in such a situation.
Orders containing a pre-ordered item or items are sent as one single shipment. We do not send items as they become available to us unless additional shipping fees are paid.
SHIPPING OF RETURNS & REFUNDS
Please refer to Milk Tooth's Exchange & Refund Policy for details on shipping charges and arrangements in the case of a refund or exchange.
LOST-IN-TRANSIT ITEMS
Items are not deemed lost-in-transit until at least three weeks have passed since their date of lodgement (for items addressed to locations within Australia). Lost-in-transit items cannot be replaced or otherwise addressed until an investigation has been completed by Australia Post or the courier service used to deliver those items.
All international orders will be sent without insurance or tracking, unless otherwise arranged directly with Milk Tooth and paid for. Milk Tooth cannot be held responsible if an international order goes missing.
ACCURACY OF SHIPPING INFORMATION
As the customer, you are responsible for providing Milk Tooth with a complete and correct shipping address for your order. If your parcel is returned to Milk Tooth by one of our service providers due to an incorrect or incomplete shipping address, we will provide you with the options of a) providing us with a correct and complete shipping address and paying any additional postage costs incurred in attempting to resend the package to you; or b) cancelling your order for a full refund minus the actual costs of postage already incurred by Milk Tooth.
AUTHORITY TO LEAVE
An Authority to Leave is an authorisation for our courier or delivery agent to leave a parcel at your shipping address without first obtaining your signature. You are providing an Authority to Leave when you use the words "Authority to leave", "Leave the parcel", "Leave in my absence", "Leave in safe place", "Put the parcel in a safe place if not home", "Safe drop", or some other variation on or combination of those words via an Order Note in your Cart or at Checkout, phone, text message, online form, email, and/or courier/Australia Post redelivery/calling card.
If you add your Authority to Leave to your order, you hereby authorise us to arrange for your parcel to be delivered to and left at your shipping address without your signature being obtained. If you select to add an Authority to Leave to your parcel, you acknowledge and agree that confirmation of delivery by the delivery driver (engaged directly or indirectly by Milk Tooth) will be sufficient to satisfy proof of delivery.
To the extent permissible by law, Milk Tooth disclaims all warranties and liabilities in relation to the delivery of the parcel. Unless otherwise required by law, we will not replace or refund items which you do not receive if being delivered with an Authority to Leave.
When providing your Authority to Leave, you acknowledge and agree that the delivery driver maintains the right to only leave the parcel at your shipping address if they deem the property safe to do so.
SERVICE PROVIDERS
Milk Tooth ships around 90% of orders with Australia Post and the remaining 10% with couriers. Please contact us if you have a preference for one over the other so we can arrange a shipping quote for you.
CLICK AND COLLECT
Milk Tooth does not offer a local pick up or click and collect option. All orders are shipped.
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